Divine Voltage LLC is an authorized dealer for every product we sell. Warranty coverage is provided by the manufacturer, not by Divine Voltage. We facilitate and support every claim — you'll never be left navigating a manufacturer on your own.
Contact us any time: alex@divinevoltage.com · 512-943-7866
Awake Electric Surfboards
Applies to: Awake RÄVIK Explore and all Awake electric surfboards sold by Divine Voltage.
Coverage period
- Board (hull, electronics, motor, controller): 24 months from date of purchase.
- Battery: 24 months or 300 charge cycles, whichever comes first.
Intended use
The Awake manufacturer warranty covers recreational use only. Commercial, rental, competition, or other non-recreational use is not covered.
Registration
Your board must be registered with Awake within 8 weeks of purchase to activate warranty coverage. We'll send you the registration link at time of sale. Do not delay — unregistered boards may not qualify for warranty service.
How to make a claim
- Contact us first at alex@divinevoltage.com or 512-943-7866.
- We are a certified Awake service center in New Braunfels — most warranty repairs are handled here, so nothing gets shipped across the country.
- If Awake requires the board to go to the manufacturer, we coordinate the logistics on your behalf.
Wave-Vo Electric Mini Jet Boat
Applies to: Wave-Vo Electric Mini Jet Boat sold by Divine Voltage.
Coverage period
The Wave-Vo comes with a 1-year manufacturer warranty as stated in the product listing.
⚠️ [MERCHANT REVIEW REQUIRED] The 1-year duration above is confirmed in the Wave-Vo product listing. Full coverage terms, exclusions, registration requirements, and commercial-use restrictions have not yet been verified from a Wave-Vo manufacturer document. Please confirm these details with your Wave-Vo supplier and update this section before publishing, or approve the current text if it matches your supplier agreement.
How to make a claim
- Contact us first at alex@divinevoltage.com or 512-943-7866.
- As the exclusive Texas dealer, we are your single point of contact — we liaise with Wave-Vo on your behalf.
- Local service is available in New Braunfels for covered repairs.
General warranty information
What is typically not covered
Manufacturer warranties generally exclude the following. Confirm the specifics with us for your product:
- Damage from accidents, collisions, or improper operation
- Water intrusion caused by physical damage or unauthorized modifications
- Wear items (seals, grips, propellers, jet nozzles) consumed in normal use
- Battery damage from improper charging, storage, or handling
- Products that have been modified, disassembled, or serviced by an unauthorized party
- Commercial, rental, competition, or fleet use (unless expressly permitted by the manufacturer)
Dealer-facilitated claims
As an authorized dealer, Divine Voltage does not set warranty terms — but we do fight for you. We document defects, communicate with the manufacturer, and track your claim through to resolution. If a claim is denied and you believe it should be covered, let us know and we'll escalate.
Implied warranties
To the extent permitted by Texas law, Divine Voltage disclaims all implied warranties beyond those expressly stated by the manufacturer. See our Terms of Service for full warranty disclaimer language.
Questions about a warranty or a claim?
Email alex@divinevoltage.com or call/text 512-943-7866. We're in New Braunfels and we pick up.