Refund policy
Return and Refund Policy
Electric surfboards, electric motorcycles, and related powersports equipment are high-value, serial-numbered products. Once a unit is registered, operated, or used in water, it cannot be resold as new. The terms below reflect that.
Order Cancellation. Within 48 hours of purchase, orders may be cancelled for a full refund provided the order has not shipped and production or special-order processing has not begun. After 48 hours and before shipment, orders may be cancelled subject to forfeiture of the 25% deposit plus any manufacturer restocking or cancellation charges actually incurred. After shipment, the order is treated as a return. Special orders, custom configurations, and pre-orders submitted to the manufacturer on your behalf are non-cancellable once submitted; you will be notified before submission. If we are unable to ship within the timeframe stated at purchase, you may cancel for a full refund regardless of the above.
Accessories and Parts. Unused accessories and parts in original, unopened packaging may be returned within 30 days of delivery for a refund of the purchase price. Return shipping is the responsibility of the customer.
Boards, Motorcycles, and Batteries. Returns are accepted within 14 days of delivery only if the product is unused, unregistered, and never operated in water or on trail; in original packaging with all crating, accessories, chargers, and documentation; and free of damage, wear, water intrusion, or modification. Approved returns are subject to a 15% restocking fee, and return freight is the responsibility of the customer. Refunds are issued to the original payment method within 10 business days of inspection and acceptance at our facility.
Return Authorization Required. Do not ship a return without contacting us first. All returns require a Return Authorization. Unauthorized returns will be refused or returned at the customer’s expense. Request authorization at alex@divinevoltage.com.
Damaged or Defective on Arrival. Products damaged in transit are handled under the inspection and claim terms in our Shipping Policy, not as returns. Products defective on arrival are covered by the manufacturer’s warranty; contact us and we will facilitate the claim on your behalf.
Manufacturer Warranty. New equipment is covered by the manufacturer’s warranty. Divine Voltage LLC is an authorized dealer and will support and facilitate warranty claims, but warranty terms, coverage, and duration are set by the manufacturer.
Demonstrations, Rentals, and Experiences. Booked sessions are subject to separate terms provided at booking. Sessions cancelled by the customer with at least 48 hours’ notice may be rescheduled or refunded. Sessions cancelled by Divine Voltage for weather, water, or safety conditions will be rescheduled or refunded in full.
Questions: Divine Voltage LLC · alex@divinevoltage.com · www.divinevoltage.com